Owners

Motor Industry Code of Practice for New Cars

Volkswagen UK subscribe to the Motor Industry Code of Practice for New Cars. The Code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of complaints.

In the first instance, should you feel that we have not provided a satisfactory standard with regards to new car sales, new car warranties, availability of replacement parts, advertising and handling of complaints, these should be discussed with your Volkswagen retailer.

To find your retailer's contact details, click here.

Once our contact over this issue has concluded, should you feel we have not provided a satisfactory solution, we would refer you to the Motor Industry Codes Advisory and Conciliation Service. Their role is to ensure that we are acting responsibly and fulfilling our obligations under the Office of Fair Trading Approved Motor Industry Code of Practice for New Cars.

The Code Advisory and Conciliation Service can be contacted using the Advice Line number below, and will offer free impartial advice. For further information you can visit their website here, or download a PDF of the Motor Codes Limited New Car Code of Practice.

Code Advisory and Conciliation Service Consumer Advice Line number:
0870 751 8270

Code Advisory and Conciliation Service address:
Motor Industry Code of Practice for New Cars
PO Box 44755
London
SW1X 7WU